How Dedicare automated and sped up their working process with Globus

Operating across the Nordics, Dedicare faces intense competition – almost 100 companies, with 40 authorised under the collective staffing agreement.

‍Key challenges:

• Positions are sent simultaneously to Dedicare and competitors → speed is critical.
• Recruiters had to manually read incoming client emails and attachments.
• Candidate search required manual lookups in the ATS.
• Reaching out to candidates took time, risking losing roles to faster competitors.

Historically, this was a highly manual, time-consuming process where speed often determined whether Dedicare secured the placement.

Globus’ Virtual Staffing Assistant automated order handling by:

• Reading and interpreting incoming requests.
• Extracting key details (job type, requirements, shifts).
• Instantly recommending pre-selected candidates.
• Updating requests in real-time when clients made changes.

Recruiters now have a single, instant overview instead of hours spent manually scanning documents.

• Hours of manual work saved daily per recruiter.
• Faster time-to-hire → outpaces competitors.
• Matches from a broader pool of candidates, improving quality of hire.
• Recruiters freed up to focus on value-adding work like client/candidate relationships.

Impact: Dedicare can now act faster, with higher accuracy, and provide more value to both clients and candidates.

Globus worked closely with Dedicare’s recruiters, clients, and candidates during development. Interviews and feedback sessions ensured the Staffing Assistant solved real user problems. Globus also improved candidate experience:

“Globus’ Virtual Staffing Assistant gives greater flexibility not only to the consultant, who can easily see which shifts are still unfilled, but also to the caregiver who will have their shifts organised more efficiently. To succeed, it is critical to have an effective tool that supports this.”

- Pantea Zethelius, Business Area Manager, Dedicare Nurse

“Traditionally, training in a new tool can be a challenge. But with Globus, after a few hours of training, the user can be fully operational, follow workflows, and understand the application.”

- Mattis Kjellin, CIO

“Together with Dedicare, we developed an AI-based system that revolutionises staff allocation. It ensures every patient gets the best possible care by automatically matching each assignment with the optimal professional.”

– Helge Bjorland, CEO, Globus

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Q: What main challenge did Dedicare face before Globus?
A: Recruiters spent hours daily manually scanning emails and ATS to find suitable candidates, risking losing roles to faster competitors.

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Q: How did Globus solve this?
A: The Virtual Staffing Assistant automated order interpretation and candidate matching, giving recruiters instant overview and saving hours of work each day.

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Q: What results has Dedicare seen?
A: Reduced time-to-hire, higher quality matches, and recruiters spending more time on value-added tasks like client and candidate relationships.

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Q: How do users describe the product?
A: Intuitive, easy to learn in a few hours, and a tool that makes them faster and more confident in their daily work.

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