TXM Healthcare is a high-volume healthcare staffing business in the UK, handling thousands of shift requests every week. With demand moving fast and clients expecting immediate answers, speed and visibility are critical — but the way requests arrive makes it difficult to stay on top of everything.
Before Globus.ai, TXM received 7,000–8,000 emails every week across multiple inboxes. These emails weren’t clean or consistent. Each request could include free-text descriptions, screenshots, images, attachments, and supporting documents — and in some cases even photos of handwritten notes. Managing that volume in Outlook made it extremely difficult to maintain full visibility and respond at pace.
TXM needed a way to turn inbox chaos into a structured, searchable workflow — without adding headcount or forcing recruiters into yet another tool.
At this scale, the problem isn’t only handling requests — it’s not missing them.
With thousands of incoming messages, recruiters were spending valuable time manually reading, triaging, forwarding, and re-typing information into systems. Even with strong teams and good intent, the inbox itself became a bottleneck.
Key challenges included:
The result was a workflow that felt reactive. Recruiters were working hard — but without the system support needed to keep up with the pace of demand.
TXM implemented Globus.ai email parsing as the operational layer for intake and structure, integrated with Access Recruitment CRM so requests and information can flow smoothly between systems.
Instead of forcing recruiters to manually interpret every email, Globus.ai turns incoming messages into structured requests that are processed extremely fast— even when the email contains multiple attachments, images, and messy formatting.
When a new request enters the order inbox, Globus.ai uses a coordinated set of AI Agents to interpret and structure the content at record speed:
All of this happens automatically — much faster than any human could process at this scale — and it gives recruiters a complete overview without the manual grind.
A key part of the TXM rollout was ensuring users didn’t just “get access” — they got real activation.
From sales handover to implementation, Globus.ai ran close follow-up through:
One of the most telling early moments came during the first user training: the team discovered multiple real customer requests they hadn’t been aware of — simply because they had been hidden in the inbox volume. Recruiters immediately placed candidates into these shifts on the spot.
As Head of Product at Globus.ai, Tor-Håkon Hellebostad described it as a great “day one” experience: instant value, instant visibility, and immediate placements based on requests that were already there.
TXM’s workflow depends on Access, and the integration was designed to strengthen that foundation — not replace it.
The Access integration enables Globus.ai to:
This creates a practical and scalable “two-system experience” where Access remains the core system of record, while Globus.ai powers intake, structure, speed, and visibility in an integrated experience for recruiters.
In the partnership collaboration between Globus.ai and Access, the teams worked closely to ensure the integration delivered the value TXM needed — with Globus.ai taking a proactive coordination role to keep momentum, remove blockers, and ensure delivery stayed on track.
With email parsing and real-time structure in place, TXM gained a completely new level of control over the demand side of their business.
Requests are now searchable and mapped to location, which means recruiters can act instantly when they learn candidate preferences.
For example, if a candidate tells a recruiter: “I would like shifts in the Manchester area”, the recruiter can immediately search across all active demand and identify matching assignments — without scrolling through inbox threads.
By understanding and having full overview of the demand, they have also identified new business opportunities. Previously unknown demand from customers. "Oh, this hospital requests so much.. We have people there". By knowing about the demand, and reaching out with highly qualified staff, they are able to serve more customers.
During training a recruiter was heard exclaiming:
"The deep search is 'clutch'!". With a candidate base of tens of thousands candidates, finding the right ones is hard with filters and keyword searches. Finding specialized and niche candidates and presenting them to customers leads to new opportunities, great for the customer and for the candidate.
Beyond intake, Globus.ai also introduced a new operational lens: demand-side visibility.
Using dashboards, TXM can now track:
This gave TXM another dimension of insight they didn’t have previously — not just “what got filled,” but what demand is actually coming in, where it clusters, and how quickly the team reacts.
In healthcare staffing, speed and accuracy aren’t “nice-to-have.” They decide who gets covered, how fast, and how reliably.
With Globus.ai and Access working together, TXM has moved away from manual inbox management and toward a workflow where:
As TXM puts it:
“Globus and Access will be at the heart of our HealthcareOS for all our businesses.”
TXM Healthcare uses Globus.ai email parsing to automatically process incoming staffing requests from Outlook inboxes. Emails are structured and categorized in under a minute — even when they include attachments, images, or handwritten notes — giving recruiters full visibility across all requests.
AI email parsing is a way to convert unstructured inbound emails into structured staffing requests automatically. With Globus.ai, each email is interpreted by AI Agents that extract key details such as role requirements, certifications, shift schedules, and location — so recruiters can act faster without manual data entry.
Globus.ai integrates with Access Group by reading candidate data directly from Access and mapping inbound requests to the Access taxonomy. Structured requests can also be pushed back into the ATS, ensuring recruitment workflows stay connected while Globus.ai improves intake speed, accuracy, and visibility.
When an email arrives, Globus.ai runs multiple AI Agents in parallel to:
This completes in record speed — much faster than manual processing.
Globus.ai reduces time spent on inbox triage and manual coordination by turning each incoming request into a structured, searchable item within minutes. Recruiters immediately see what needs action, which shifts are urgent, and which candidates match — allowing faster outreach and better fulfilment.
Candidates can respond easily through Globus.ai with no login and no app download, and the experience is fully mobile optimized. This lowers the threshold to engage, which is a key reason TXM Healthcare has seen order acceptance rates as high as 32%.
Searchable demand helps recruiters find suitable assignments instantly based on candidate preferences (location, shift type, availability, certifications). Instead of hunting through email threads, recruiters can quickly match people to shifts — improving speed, quality, and overall control.
Globus.ai dashboards give a demand-side overview of staffing operations, including:
This adds a layer of operational insight that many teams don’t get from inbox-driven workflows alone.