CUSTOMER STORY

OnePartnerGroup

“After implementing Globus and their self-service portal, we’ve cut customer request handling time by over 50 %, giving us more time for sales, recruitment, and growing our business. The Globus team listens to our feedback and keeps making the platform even more efficient.”
– Eleonor Tykesson
Affärsområdeschef Bemanning 
85%
of requests managed directly by customers
377%
increase in recruiter productivity
205%
growth in request volume

Challenge

Recruiters at OnePartnerGroup previously spent significant time managing requests via phone calls, emails, and SMS. As customer demand increased, this became time-consuming and risked creating bottlenecks in operations.

To support growth, OnePartnerGroup set out to:

  • Digitalize and automate repetitive tasks.
  • Enable scaling to higher volumes without increasing headcount.
  • Free up recruiters' time to focus on what truly creates value – building relationships, driving sales, and delivering an outstanding candidate experience.

Solution

The partnership with Globus.ai began in 2023. Together, they reimagined the staffing workflow and introduced automation that worked seamlessly with existing systems.

The solution included:

  • Globus.ai integrated fully with Recman ATS for a smooth recruiter experience.
  • The Self-service portal created by Globus together with the users at OPG. Based on interviews and feedback, a shared workspace was delivered that is easily controlled and managed by the users. The portal gives customers a live status on all requests and candidates, empowering customers to efficiently create and manage their own requests.
  • Automated workflows for request creation, status updates, and candidate communications.

Results

The impact was immediate and measurable. Recruiters saw their workload lighten while output grew significantly.

Achievements:

  • 85 % of requests are now created and managed directly by customers.
  • +300% increase in recruiter productivity.
  • +205 % growth in request volume from Q2 2024 to Q2 2025.

User Experience

For both clients and recruiters, the new way of working proved simple to adopt. Training and support ensured a smooth transition.

  • Intuitive portal with low friction onboarding for customers.
  • Dedicated training and support from Globus.ai.
  • Continuous product improvements based on user feedback.

FAQ

Q: What staffing challenges did OnePartnerGroup solve with Globus.ai and AI automation?

A: Recruiters were overloaded with manual communication and order handling. Globus.ai automated these tasks, making staffing scalable and efficient.

Q: How does Globus.ai integrate with Recman ATS for recruitment AI agents and automation?

A: Globus.ai has a full 2-way integration with Recman ATS, ensuring seamless workflows and AI-driven efficiency without replacing existing systems.

Q: What measurable results did OnePartnerGroup achieve using Globus.ai for high-volume staffing?

A: 85 % of orders are now self-managed by clients, recruiter productivity grew by more than 300 %, and order volume increased by 205 % year-over-year.

Q: Do I need to replace Recman or my current ATS to benefit from AI Agents from Globus.ai?

A: No. Globus.ai works alongside Recman with full integration, making it simple to adopt AI automation without changing your ATS.

Q: Why is Globus.ai relevant for staffing and recruitment firms with high volume of orders?

A: It proves how AI-driven self-service can free recruiters, improve candidate throughput, and empower customers in high-volume staffing.

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Frequently Asked Questions

Q: What major workflow bottleneck did OnePartnerGroup address with Globus.ai?

OnePartnerGroup wanted to eliminate the heavy administrative burden of handling inbound client requests via phone and email. Their recruiters were spending too much time manually logging orders and rekeying data. They needed a system that would allow clients to submit requests directly while automating the backend matching process.

Q: How does the Globus.ai integration with Recruit CRM work for OnePartnerGroup?

Globus.ai integrated with their Recruit CRM to power a customer self-service portal. Clients submit their staffing requests directly into the portal, which automatically triggers the AI to match candidates and initiate outreach. This seamless flow eliminates manual data entry and keeps recruiters focused solely on finalizing placements.

Q: What productivity and business growth metrics did OnePartnerGroup experience?

Following the implementation, 85% of requests were managed directly by customers through the self-service portal. This shift led to a 377% increase in recruiter productivity and fueled a 205% growth in overall order volume. These results show how client self-service combined with AI matching can exponentially scale a staffing business.