CUSTOMER STORY

OnePartnerGroup Sverige AB

“After implementing Globus and their self-service portal, we’ve cut customer request handling time by over 50 %, giving us more time for sales, recruitment, and growing our business. The Globus team listens to our feedback and keeps making the platform even more efficient.”
– Eleonor Tykesson
Affärsområdeschef Bemanning 
Industry
Recruitment, staffing, training 
Location
Sweden 
85
%
of requests managed directly by customers
377
%
increase in recruiter productivity
205
%
growth in request volume
When OnePartnerGroup wanted to further strengthen their customer experience and ensure that recruiters could focus on more value-creating tasks, they turned to Globus.ai. The introduction of the Globus.ai platform and the self-service portal transformed how requests were handled. What used to require hours of emails and calls is now streamlined, with customers managing most requests themselves. This gave recruiters more time for building relationships and driving growth — and the results soon followed, with higher efficiency, faster staffing, and a significant increase in successful placements.

The Challenge

Recruiters at OnePartnerGroup previously spent significant time managing requests via phone calls, emails, and SMS. As customer demand increased, this became time-consuming and risked creating bottlenecks in operations.

 

To support growth, OnePartnerGroup set out to:

  • Digitalize and automate repetitive tasks.
  • Enable scaling to higher volumes without increasingheadcount.
  • Free up recruiters’ time to focus on what truly creates value – building relationships, driving sales, and delivering an outstanding candidate experience.

The Solution

The partnership with Globus.ai began in 2023. Together, they reimagined the staffing workflow and introduced automation that worked seamlessly with existing systems.

 

The solution included:

  • Globus.ai integrated fully with Recman ATS for a smooth recruiter experience.
  • The Self-service portal created by Globus together with the users at OPG. Based on interviews and feedback, a shared workspace was delivered that is easily controlled and managed by the users. The portal gives customers a live status on all requests and candidates, empowering customers to efficiently create and manage their own requests.
  • Automated workflows for request creation, status updates, and candidate communications.

Results

The impact was immediate and measurable. Recruiters sawtheir workload lighten while output grew significantly.

 

Achievements:

  • 85 % of requests are now created and managed directly by customers.
  • +300%  increase in recruiter productivity.
  • +205 % growth in request volume from Q2 2024 to Q2 2025.

User Experience

For both clients and recruiters, the new way of working proved simple to adopt. Training and support ensured a smooth transition.

  • Intuitive portal with low friction onboarding for customers.
  • Dedicated training and support from Globus.ai.
  • Continuous product improvements based on user feedback.

FAQ

Q: What staffing challenges did OnePartnerGroup solve with Globus.ai and AI automation?

A: Recruiters were overloaded with manual communication and order handling. Globus.ai automated these tasks, making staffing scalable and efficient.

Q: How does Globus.ai integrate with Recman ATS for recruitment AI agents and automation?

A: Globus.ai has a full 2-way integration with Recman ATS, ensuring seamless workflows and AI-driven efficiency without replacing existing systems.

Q: What measurable results did OnePartnerGroup achieve using Globus.ai for high-volume staffing?

A: 85 % of orders are now self-managed by clients, recruiter productivity grew by more than 300 %, and order volume increased by 205 % year-over-year.

Q: Do I need to replace Recman or my current ATS to benefit from AI Agents from Globus.ai?

A: No. Globus.ai works alongside Recman with full integration, making it simple to adopt AI automation without changing your ATS.

Q: Why is Globus.ai relevant for staffing and recruitment firms with high volume of orders?

A: It proves how AI-driven self-service can free recruiters, improve candidate throughput, and empower customers in high-volume staffing.