CUSTOMER STORY

How a UK Staffing Agency Automated Bookings and Cut Admin by 80%

Before Globus, everyone had their own way of working — now everything happens in one place, and it just flows.
Project Manager
Logistics Division
80
%
less manual admin per recruiter
50
%
faster time-to-hire
100
%
team adoption within weeks
Operating across the UK, this staffing agency handles thousands of shift requests every week. But each recruiter worked differently — some used the CRM, others kept Excel trackers, and many managed bookings through email or WhatsApp. It worked for a while, but it wasn’t scalable. Fulfilment was slow, collaboration was clunky, and admin piled up.Leadership wanted recruiters to spend less time on manual work and more time with clients and candidates. Globus.ai made that possible.

By automating job intake, matching, and booking, the agency cut admin time by 80% and built a faster, more connected workflow.

The Challenge

Recruiters across the country handled bookings their own way. Some tracked shifts in Excel, others used inboxes or messaging apps, and a few depended on the CRM. The lack of consistency made it impossible to see what was happening in real time.

Each booking could take up to 30 minutes — retyping job details, checking compliance, and messaging candidates manually.

At the same time, leadership was pushing for a cultural shift. They wanted to move from a branch-based, generalist setup to a centralized, specialist model that could scale faster and serve clients better. To make that shift work, automation was key.

Key Challenges

  • Fragmented workflows across teams and branches
  • Manual order intake through calls and emails
  • Slow fulfilment and inconsistent candidate matching
  • No real-time view of candidate availability
  • Recruiters overloaded with admin instead of client work
“We wanted recruiters focused on people, not paperwork. The goal was to simplify, speed up, and give them the tools to work smarter.”

The Solution

The agency adopted Globus.ai to automate the entire fulfilment process — from job request to booked candidate.

The AI reads incoming job requests, structures them automatically, finds the right candidates, and sends out job alerts in seconds. Recruiters simply review and confirm. Everything syncs back to the CRM automatically.

Clients can now request and manage bookings directly through a branded self-service portal, reducing calls, messages, and after-hours admin.

The rollout began with a small pilot. By starting with a few key automation features, the team proved value quickly and built internal confidence before expanding company-wide.

“Automation didn’t replace our recruiters — it gave them time back. Now they use it to connect with candidates and clients instead of chasing availability.”

Here’s what changed:

    • Recruiters fill shifts in minutes instead of half an hour
    • Admin work dropped by more than 50%
    • Clients book shifts instantly through self-service
    • Real-time visibility across orders and performance
    • One consistent workflow replacing dozens of manual ones

How It Works

  • Reads job requests automatically from emails, attachments, portals or forms
  • Finds and ranks candidates using all available CRM data
  • Sends job alerts instantly to matching candidates
  • Automates booking and scheduling, syncing back for payroll and reporting
  • Captures candidate availability through AI-driven prompts
  • Reactivates dormant profiles with automated engagement
  • Provides a self-service client portal for booking and visibility

Results

  • 50% less manual admin per recruiter
  • Faster fulfilment and fewer booking errors
  • 100% recruiter adoption within weeks
  • Reactivated and expanded candidate pools
  • Happier clients and higher retention

The agency now fills more placements per recruiter without adding headcount — giving teams time for what matters most: conversations, not copy-paste.

Why It Matters

High-volume staffing runs on speed, consistency, and trust. Globus.ai gives agencies the automation they need to scale without losing the human touch.

By connecting clients, candidates, and recruiters in real time, staffing teams deliver more — with less effort.

FAQ

Q: What were the main challenges before using Globus.ai?
A: Recruiters worked differently across branches, using spreadsheets, email, and WhatsApp. Fulfilment was slow and inconsistent.

Q: How has Globus.ai changed that?
A: It created one consistent workflow. The AI reads job requests, matches candidates instantly, and updates systems automatically.

Q: How fast did results appear?
A: Within weeks. Once recruiters saw how much time it saved, adoption spread fast.

Q: Does automation replace recruiters?
A: No. It supports them. Automation handles repetitive admin so recruiters can focus on relationships and results.

Q: Can clients manage bookings themselves?
A: Yes. Clients use a self-service portal to request, schedule, and track shifts anytime — reducing calls and delays.

Q: What’s the biggest overall benefit?
A: Less admin. More placements. Happier teams and clients.

Summary

Globus.ai helps staffing agencies move faster, stay consistent, and give recruiters time back. The result: better service for clients, more opportunity for candidates, and a stronger business overall.