Operating across the UK, the agency manages thousands of healthcare shifts every month. But with recruiters using different tools and processes — from email and spreadsheets to multiple CRMs — visibility was limited, data was fragmented, and too much time was spent on manual admin.
Recruiters and sales support teams were re-entering the same details in multiple systems, manually tracking availability, and responding to client requests through scattered inboxes.
This not only slowed down fulfilment but made it difficult to identify new opportunities and nurture specialist candidates. Leadership knew they needed a modern, connected workflow that could bring people, data, and systems together in one place.
Key Challenges
“We wanted to move beyond firefighting. The goal was to centralize our process and give recruiters tools that actually help them grow.”
Globus.ai became the agency’s central hub for automation and collaboration. It connects directly with their CRM and reads incoming job requests from shared inboxes, automatically structuring them into actionable orders.
Recruiters now see every order, candidate, and customer interaction in one place. The AI surfaces matching candidates instantly, updates availability automatically, and even identifies new opportunities by analyzing inbound demand.
Instead of managing inbox chaos, recruiters and sales teams can focus on building relationships, while administrative staff can validate bookings in minutes rather than hours.
Here’s what changed:
“With all inboxes and job requests connected in one place, we finally have a full picture of demand. We can see trends, respond faster, and work as one team.”
The result is a more responsive business — one where recruiters spend their time with people, not spreadsheets.
In healthcare staffing, speed and accuracy aren’t optional — they’re everything. Globus.ai helps agencies like this one streamline every part of the booking cycle, from job request to confirmed placement.
With automation handling admin, recruiters can focus on relationships, business growth, and providing better service to both clients and healthcare professionals.
Q: What was the biggest challenge before using Globus.ai?
A: Recruiters worked in silos, managing candidates and bookings manually through spreadsheets, emails, and separate CRMs. That made fulfilment slow and inconsistent.
Q: How has Globus.ai changed the workflow?
A: Everything is now connected. Job requests are read automatically, candidate data is unified, and availability is updated in real time.
Q: How quickly were results visible?
A: Within weeks of go-live. Teams saw improved data quality, faster bookings, and better collaboration across departments.
Q: What’s the biggest day-to-day benefit?
A: Less time on admin. Recruiters can focus on matching candidates and talking to clients instead of typing.
Q: Does it work alongside existing systems?
A: Yes. It integrates directly with the agency’s CRM and pay/bill systems, ensuring everything stays accurate and connected.
Globus.ai helps healthcare staffing agencies move from manual chaos to a connected, data-driven workflow. By centralizing candidate data, automating admin, and surfacing opportunities in real time, recruiters deliver more — with less effort.