CUSTOMER STORY

With Globus we have all staffing requests and candidates in one place. The self-service portal lets our customers manage their staffing needs directly – demand has grown, while admin for our team has gone down. Globus support has also been excellent, always quick to help with both ATS and platform questions.
Angelika Wichmann Sørensen​
CCO of Dreamwork Solutions
68
%
Customer-created requests
36
%
Order volume growth
46
%
Placements per week
Dreamwork Solutions manages high-volume staffing across industrial and energy sectors. Before using Globus.ai, all staffing requests were processed manually — a time-consuming process that required extensive administrative work from recruiters. By introducing the Globus.ai self-service portal, Dreamwork gave customers the ability to create and manage their own staffing requests directly, cutting internal admin work while improving speed and coverage.

The Challenge

With all staffing needs handled manually, recruiters spent large portions of their day retyping job details, managing requests, and verifying candidate availability. The process was slow and fragmented, often involving emails, spreadsheets, and manual coordination with customers.

Dreamwork needed a more efficient way to handle large order volumes while maintaining service quality. The goal: reduce admin, increase speed, and give customers more autonomy.

The Approach

Dreamwork implemented Globus.ai’s self-service portal, allowing customers to log staffing needs directly into the system. Recruiters could then monitor and approve requests in real time, while the AI handled matching and booking in the background.

This shift turned staffing into a shared process — with customers driving requests and recruiters focusing on quality placements, not admin.

The Results

  • 68% of all staffing needs are now created and managed directly by customer users
  • 36% increase in total order volume (Q3 2024 to Q2 2025)
  • 46% increase in candidates placed per week after introducing self-service (Q4 2024 to Q1 2025)
  • Significant reduction in manual admin for recruiters
  • Faster response times and better client engagement

Why It Matters

By combining automation with self-service, Dreamwork Solutions turned manual, time-consuming workflows into a scalable process. Customers now manage their own staffing requests directly, recruiters handle less admin, and the business continues to grow faster than before.

‍

‍