With all staffing needs handled manually, recruiters spent large portions of their day retyping job details, managing requests, and verifying candidate availability. The process was slow and fragmented, often involving emails, spreadsheets, and manual coordination with customers.
Dreamwork needed a more efficient way to handle large order volumes while maintaining service quality. The goal: reduce admin, increase speed, and give customers more autonomy.
Dreamwork implemented Globus.ai's self-service portal, allowing customers to log staffing needs directly into the system. Recruiters could then monitor and approve requests in real time, while the AI handled matching and booking in the background.
This shift turned staffing into a shared process — with customers driving requests and recruiters focusing on quality placements, not admin.
By combining automation with self-service, Dreamwork Solutions turned manual, time-consuming workflows into a scalable process. Customers now manage their own staffing requests directly, recruiters handle less admin, and the business continues to grow faster than before.
Prior to using Globus.ai, Dreamwork Solutions managed their entire staffing process manually. Recruiters had to manually retype job details from client emails, manage requests using spreadsheets, and coordinate availability via back-and-forth emails. This administrative overhead severely limited their placement speed and growth potential.
Globus.ai provided a self-service portal where clients can input and manage their own staffing orders directly. This portal automatically feeds the order details into the AI matching engine, bypassing the need for recruiters to retype job specifications or manage spreadsheets. The AI then instantly identifies and contacts matching candidates.
Dreamwork Solutions transitioned 68% of their orders to be managed directly by customers through the self-service portal. This operational shift led to a 36% growth in overall order volume and a 46% increase in the number of placements made per week. These results demonstrate how empowering clients with self-service directly drives revenue growth.